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Avalara Help Center

Contact Us

How to reach us

Live online support chat hours

8 a.m. – 5 p.m. Pacific Time Monday – Friday

Standard support hours

8 a.m. to 5 p.m. Pacific Time Monday – Friday

Professional support hours

8 a.m. to 9 p.m. Pacific Time Monday – Friday
8-hour initial response during business hours

Business support hours

24 hours a day, 7 days a week, 365 days a year
1-hour initial response

Enterprise support hours

24 hours a day, 7 days a week, 365 days a year
1-hour initial response

Avalara headquarters

1100 2nd Ave Suite 300
Seattle WA 98101

For more information about the services included in support plans, view 2015/2016 support plans

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