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Avalara Help Center

Contact Avalara

This article applies to:AvaTax

How to reach general Avalara Support

How to reach Avalara Support for these products and services

Product or service Online or email contact Phone contact Support hours
Avalara for Beverage Alcohol bevalc@avalara.com 805-239-4502   M-F 8:00 AM – 5:00 PM PST
AvaTax for Communications  communicationsupport@avalara.com   Support hours for Communications are 8:00 AM - 5:00 PM EST
AvaTax Returns for Communications Please use the case submission form on the Help Center   Support hours for Communications are 8:00 AM - 5:00 PM EST
Excise Contact Excise    
MatrixMaster Contact your Client Manager    

MyLodge

6465 Greenwood Plaza Blvd.
Suite 760, Centennial, CO 80111

MyLodgeTaxSupport@avalara.com (877) 589-0207

(303) 220-0183

Fax: (303) 220-0185

 
 
Development on Avalara Visit developer.avalara.com for documentation pertaining to the API, software development kits, and general information.    
Sales Partners    
VAT Expert, Reporting, Engine, and AWS hosted solutions Submit a case +44 (0) 1273 022450 (English speaking) 9:00 AM to 5:30 PM GMT, Monday - Friday

Support hours

Support plan Standard (included) Standard Support Plus Business Enterprise
Support Hours (Pacific Time) 5:00 AM - 5:00 PM Mon - Fri PST 5:00 AM - 9:00 PM Mon - Fri PST 24 hours, 7 days per week 24 hours, 7 days per week
Response Times / Priority Routing* (for non-implementation support) 24 Hours 8 Hours 4 Hours 1 Hour
Critical Support (System Down) 1 Hour 1 Hour 1 Hour 1 Hour

* Within support hour time frames

How to reach other Avalara departments

Department How to reach them How they can help you
Account Manager See who your Account Manager is in AvaTax They're here to help you as the main point of contact for your Avalara relationship and services.
Treasury Send requests or other correspondence for Treasury through Avalara Support. Please submit a case. Treasury handles funding for the remittance of tax liability to the tax jurisdictions for your Managed Returns filing.
Accounts Payable
Accounts Receivable

Email: accountspayable@avalara.com 


To reach the Accounts Receivable department, please submit a support case through Support Case Manager in Avalara Account. 

Avalara Support answers most accounts payable/accounts receivable questions. If they can't answer your question, they'll create a case for you and send it to an Accounts Payable/Receivable specialist. 
Professional Services Learn more about Professional Services, including how to contact them, on the Professional Services page. Changing nexus rules. Registration requirements. Tax amnesty. For some tax issues, you want a professional in your corner. Our sales tax experts are ready to help you understand your options and determine a course.
Sales Use this contact form or call (877) 780-4848, extension #3. If you're already a customer, contact your Account Manager. If you want to become an Avalara customer, contact our sales team.
Avalara Licensing Details here: What is the Avalara Licensing service for businesses? Learn more about Avalara Licensing.

 

 

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