How to reach general Avalara Support
- Submit a case by logging in to your account page. Otherwise, use the case submission form on the Help Center.
- Call 1-877-780-4848 (from Canada: 206-826-4900).
- Start a chat with Avalara Support.
How to reach Avalara Support for these products and services
|Product or service||Online or email contact||Phone contact||Support hours|
|Avalara for Beverage Alcoholemail@example.com||805-239-4502||M-F 8:00 AM – 5:00 PM PST|
|AvaTax for Communicationsfirstname.lastname@example.org||Support hours for Communications are 8:00 AM - 5:00 PM EST|
|AvaTax Returns for Communications||Please use the case submission form on the Help Center||Support hours for Communications are 8:00 AM - 5:00 PM EST|
|MatrixMaster||Contact your Client Manager|
6465 Greenwood Plaza Blvd.
Fax: (303) 220-0185
|Development on Avalara||Visit developer.avalara.com for documentation pertaining to the API, software development kits, and general information.|
|VAT Expert, Reporting, Engine, and AWS hosted solutions||Submit a case||+44 (0) 1273 022450 (English speaking)||9:00 AM to 5:30 PM GMT, Monday - Friday|
|Support plan||Standard (included)||Standard Support Plus||Business||Enterprise|
|Support Hours (Pacific Time)||5:00 AM - 5:00 PM Mon - Fri PST||5:00 AM - 9:00 PM Mon - Fri PST||24 hours, 7 days per week||24 hours, 7 days per week|
|Response Times / Priority Routing* (for non-implementation support)||24 Hours||8 Hours||4 Hours||1 Hour|
|Critical Support (System Down)||1 Hour||1 Hour||1 Hour||1 Hour|
* Within support hour time frames
How to reach other Avalara departments
|Department||How to reach them||How they can help you|
|Account Manager||See who your Account Manager is in AvaTax||They're here to help you as the main point of contact for your Avalara relationship and services.|
|Treasury||Send requests or other correspondence for Treasury through Avalara Support. Please submit a case.||Treasury handles funding for the remittance of tax liability to the tax jurisdictions for your Returns filing.|
|Avalara Support answers most accounts payable/accounts receivable questions. If they can't answer your question, they'll create a case for you and send it to an Accounts Payable/Receivable specialist.|
|Professional Services||Learn more about Professional Services, including how to contact them, on the Professional Services page.||Changing nexus rules. Registration requirements. Tax amnesty. For some tax issues, you want a professional in your corner. Our sales tax experts are ready to help you understand your options and determine a course.|
|Sales||Use this contact form or call (877) 780-4848, extension #3.||If you're already a customer, contact your Account Manager. If you want to become an Avalara customer, contact our sales team.|
|Avalara Licensing||Details here: What is the Avalara Licensing service for businesses?||Learn more about Avalara Licensing.|