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Avalara Help Center

Contact Avalara

How to reach Avalara Support

How to reach Avalara Support for these services

Communications Excise Matrix Master MyLodge Sales Partners VAT Expert, Reporting, Engine, and AWS hosted solutions Development on Avalara
Contact Excise Contact your Client Manager
  • For Avalara Support related issues, contact Avalara Support
  • For non-support related questions, email insidesam@avalara.com
  • 9 a.m. to 5:30 p.m. CET, Monday - Friday
  • Submit a case
  • 0800-79564 from within Belgium (Dutch, English speaking)
  • 0808-2342920 from within UK (English speaking)
  • +44 (0) 1273 022450 all other countries (English speaking)
Visit developer.avalara.com for documentation pertaining to the API, software development kits, and general information.

Support hours

Support plan Standard (included) Standard Support Plus Business Enterprise
Support Hours (Pacific Time) 5 a.m. - 5 p.m. Mon - Fri 5 a.m. - 9 p.m. Mon - Fri 24 hours, 7 days 24 hours, 7 days
Response Times / Priority Routing* (for non-implementation support) 24 Hours 8 Hours 4 Hours 1 Hour
Critical Support (System Down) 1 Hour 1 Hour 1 Hour 1 Hour

* Within support hour time frames

How to reach other Avalara departments

Department How to reach them How they can help you
Customer Account Manager (CAM) See who your Customer Account Manager (CAM) is in AvaTax They're here to help you as the main point of contact for your Avalara relationship and services.
Treasury Send requests or other correspondence for Treasury through Avalara Support. Treasury handles funding for the remittance of tax liability to the tax jurisdictions for your Returns filing.
Accounts Payable
Accounts Receivable
Email: accountspayable@avalara.com 
Email: accountsreceivable@avalara.com
Avalara Support answers most accounts payable/accounts receivable questions. If they can't answer your question, they'll create a case for you and send it to an Accounts Payable/Receivable specialist. 
Professional Services Learn more about Professional Services, including how to contact them, on the Professional Services page. Changing nexus rules. Registration requirements. Tax amnesty. For some tax issues, you want a professional in your corner. Our sales tax experts are ready to help you understand your options and determine a course.
Sales Use this contact form or call (877) 780-4848. If you're already a customer, contact your Customer Account Manager (CAM). If you want to become an Avalara customer, contact our sales team.
Avalara Licensing Details here: What is the Avalara Licensing service for businesses? Learn more about Avalara Licensing.

 

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