Contact Avalara
How to reach Avalara Support
- AvaTax Update customers can submit a case by logging in to their account page. Otherwise, use the case submission form on the Help Center.
- 1-877-780-4848 (from Canada: 206-826-4900)
- Start a chat with Avalara Support
How to reach Avalara Support for these services
| Communications | Excise | Matrix Master | MyLodge | Sales Partners | VAT Expert, Reporting, Engine, and AWS hosted solutions | Development on Avalara |
|---|---|---|---|---|---|---|
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AvaTax for Communications/AvaTax Returns for Communications: Please use the case submission form on the Help Center |
Contact Excise | Contact your Client Manager |
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Visit developer.avalara.com for documentation pertaining to the API, software development kits, and general information. |
Support hours
| Support plan | Standard (included) | Standard Support Plus | Business | Enterprise |
|---|---|---|---|---|
| Support Hours (Pacific Time) | 5 a.m. - 5 p.m. Mon - Fri | 5 a.m. - 9 p.m. Mon - Fri | 24 hours, 7 days | 24 hours, 7 days |
| Response Times / Priority Routing* (for non-implementation support) | 24 Hours | 8 Hours | 4 Hours | 1 Hour |
| Critical Support (System Down) | 1 Hour | 1 Hour | 1 Hour | 1 Hour |
* Within support hour time frames
How to reach other Avalara departments
| Department | How to reach them | How they can help you |
|---|---|---|
| Customer Account Manager (CAM) | See who your Customer Account Manager (CAM) is in AvaTax | They're here to help you as the main point of contact for your Avalara relationship and services. |
| Treasury | Send requests or other correspondence for Treasury through Avalara Support. | Treasury handles funding for the remittance of tax liability to the tax jurisdictions for your Returns filing. |
| Accounts Payable Accounts Receivable |
Email: accountspayable@avalara.com Email: accountsreceivable@avalara.com |
Avalara Support answers most accounts payable/accounts receivable questions. If they can't answer your question, they'll create a case for you and send it to an Accounts Payable/Receivable specialist. |
| Professional Services | Learn more about Professional Services, including how to contact them, on the Professional Services page. | Changing nexus rules. Registration requirements. Tax amnesty. For some tax issues, you want a professional in your corner. Our sales tax experts are ready to help you understand your options and determine a course. |
| Sales | Use this contact form or call (877) 780-4848. | If you're already a customer, contact your Customer Account Manager (CAM). If you want to become an Avalara customer, contact our sales team. |
| Avalara Licensing | Details here: What is the Avalara Licensing service for businesses? | Learn more about Avalara Licensing. |