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Avalara Help Center

Contact Your Customer Account Manager

Your Customer Account Manager (CAM) is here to help you as the main point of contact for your Avalara relationship and services. Your account manager will:

  • Work with you to ensure that you get maximum value from your investment.
  • Help you learn about the resources Avalara offers.  
  • Help you to address your compliance needs.
  • Answer questions about your existing plan, services, or any other account questions.
  • Fill you in on Avalara capabilities you might not know, and work with you to serve the needs of your account.

Your Customer Account Manager (CAM) can't provide technical support or tax advice. Contact Avalara Support for your technical needs or contact Avalara's Professional Services to engage with a sales tax expert.

See who your Customer Account Manager (CAM) is in AvaTax. On the Home tab, their contact information is listed in the bottom-right:


They'll respond within one business day.

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