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Network security certificate renewal

This article applies to:Excise

 

This site is only for Avalara customers licensed for Returns Excise, AvaTax Excise and Government. 
Documentation of operation, usage and release dates is confidential and proprietary information of Avalara, Inc.

Content last updated October 26, 2021.

This article is for users of these sites: Production - https://excise.avalara.com or Sandbox - https://excisesbx.avalara.com

Avalara routinely performs updates to our Avalara Excise environments to establish a more secure experience for our customers.

  • Notices of upcoming security certificate renewal will be sent to all users in the Home page's Message Center. 
  • The vast majority of users will be unaffected by this change and all operations may be resumed after the maintenance window.

Share this message with your IT department.

Action is required only if

You connect to the Excise site mentioned in the Home page's Message Center and meet one of these criteria:

  • Your Admin users can see a user account where the Role = ZMS_API_SERVICE and Enabled is checked. This Avalara Help Center article describes the Admin > User List.
  • Your IT department has taken actions to prevent these supported browsers from automatically accepting new certificates, the default behavior.
    • Google Chrome (current versions)
    • Microsoft Edge (current versions)
    • Mozilla Firefox (current versions)
  • Your IT systems that connect to Avalara Excise sites do not automatically accept new certificates.

IT staff

Use a current version of Chrome, Firefox or Edge to download the site's security certificate. Sign-in is not required. Reach out to the browser vendor if you need help. If you need help supporting https://excise.avalara.com or https://excisesbx.avalara.com, ask your Avalara Excise Support Contact in the tax team to Create a Support Case with your questions.  

PEM or DER format?

PEM is most the most common certificate format. Extensions used for PEM certificates are cer, crt, and pem. They are Base64 encoded ASCII files.

The DER format is the binary form of the certificate. DER formatted certificates do not contain the "BEGIN CERTIFICATE/END CERTIFICATE" statements. DER formatted certificates most often use the '.der' extension.

Google Chrome

  1. Go to Avalara's secure sites (Sign-in is not required).
    1. Production - https://excise.avalara.com
    2. Sandbox - https://excisesbx.avalara.com
  2. In the address bar, click the lock icon and then click Connection is secure
    Note:  If you've taken steps to set your browser to not accept new certificates, it may say "is not secure". Otherwise, check that you've gone to the correct site. 
  3. Click Certificate is valid
  4. Select the Details tab and then Copy to File . . . 
  5. Follow the Certificate Export Wizard

Mozilla Firefox

  1. Go to Avalara's secure sites (Sign-in is not required).
    1. Production - https://excise.avalara.com
    2. Sandbox - https://excisesbx.avalara.com
  2. In the address bar, click the lock icon and then click Connection is secure.
    Note:  If you've taken steps to set your browser to not accept new certificates, it may say "is not secure". Otherwise, check that you've gone to the correct site. 
  3. Click More information and then View Certificate
  4. Find Download and click PEM (cert).

Microsoft Edge

  1. Go to Avalara's secure sites (Sign-in is not required).
    1. Production - https://excise.avalara.com
    2. Sandbox - https://excisesbx.avalara.com
  2. In the address bar, click the lock icon and then click Connection is secure.
    Note:  If you've taken steps to set your browser to not accept new certificates, it may say "is not secure". Otherwise, check that you've gone to the correct site. 
  3. Click the certificate icon, the Details tab, and then Copy to File . . . 
  4. Follow the Certificate Export Wizard.  
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