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Create a Return Authorization

This article applies to:Avalara AvaTax for CS-Cart

Create a return merchandise authorization (RMA) in AvaTax for CS-Cart.

Create a return merchandise authorization

To create a return merchandise authorization in AvaTax for CS-Cart, follow these steps:

  1. In CS-Cart, at the upper right, click Add-ons.
  2. In the Add-ons window, to the left of RMA, click the blue Select icon, and at the right, select Active.

    CS-Cart_RMA_Admin_Enable_Addon_RMA.png
  3. Create an order in the CS-Cart storefront, and change its status to complete.

    CS-Cart_RMA_Order_Completed2.png
  4. Create an RMA against the completed order.

    CS-Cart_RMA_Create_Return2.png
  5. In CS-Cart on the Orders tab, point to Return requests and click Return requests.

    CS-Cart_RMA_Admin_Return_Request.png
  6. In the Return Requests window, under Status, click the ID of the return request that you created.

    CS-Cart_RMA_Admin_Edit_Return2.png
  7. In the Return information window, click Decline products.

    CS-Cart_RMA_Admin_Edit_Return_Decline_Products2.png

The details of the return will appear in the Admin Console:
 

CS-Cart_RMA_Avatax_Transaction_Decline_Product2.png