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Avalara Help Center

Manage Tax Notices

This article applies to:Avalara Returns

A tax noticeHoverTT.png is a notification from a tax jurisdiction informing you of a requirement, adjustment, or error involving your tax account. Receiving a tax notice doesn't necessarily mean something is wrong. Some tax notices are informational in nature. They may provide updates about tax rate changes or inform you to adjust your filing schedule. Other notices alert you to possible errors with your tax account.

Some countries, states, and provinces require a power of attorney in order for Avalara to resolve the notice on your behalf. Send the completed POA and notice to avataxreturns@avalara.com. If one isn't listed, then you don't need a POA and you can just send in the notice. Allow 6-8 weeks for processing.

For more information about the status of your notice, see our tax notice status glossary.

What do I do with my tax notice?

When you receive a tax notice, determine what type of information it provides and act accordingly. You do not need to submit rate changes, filing calendar adjustments, and other informational notices to Avalara. However, you may need to act on these notices by adjusting your custom tax rules if they are affected by the rate change, by modifying your filing calendar in Returns, or by making relevant adjustments in your accounting software.

All error notices should be forwarded to Avalara at avataxreturns@avalara.com. Avalara manages obligations related to error notices on behalf of our Returns's customers. They are logged by a member of our Notices team, and once logged, you can track their status and resolution in the Tax Returns tab of the Admin Console.

How do I track the status of my submitted tax notices?

Track the status of tax notices you have forwarded to Returns. Click here for a click-by-click walk-through in the Admin Console.

  1. On the Tax Returns tab, select Tax Notices from the navigation bar.
    TaxReturns-TaxNotices.png
  2. Select a Company.
    AvaTaxCalc-TaxReturns-SelectAvaTaxReturnsCalendarCo.png
  3. Review each tax notice in the list. If you have a question about what a particular Status means, see our tax notice status glossary.
    AvaTaxCalc-TaxReturns-TaxNoticeList.png
  4. Click the Comments button for a tax notice.
  5. Read the Tax Notice Log Comment to see the comments associated with the tax notice.