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Avalara Help Center

Sign in to CertCapture

This article applies to:CertCapture

Signing in to CertCapture is simple and secure. When you establish your account, you receive an email message that includes an activation link. For security, you must create a new password in CertCapture every 90 days. REST API passwords set via My Profile never expire. 

Once you are signed in to the system, learn about the dashboard features and understand the CertCapture interface.

Before you begin

If you forget your username, contact your company's Account Administrator to confirm the username. Alternatively, check your email inbox for an email with the subject line Welcome To CertCapture, which contains your username.

If you are not able to confirm the username using either of the options above, submit a case to our support team and request to confirm the username associated with your email address.


  1. Go to CertCapture.
  2. Type your user name in the User Name field, then select Next.
    Your user name is typically the email address that you used to establish your account.
  3. Type your password in the Password field, then select Log In.

You are now signed in. CertCapture automatically signs you out after ten minutes of inactivity. If you want to sign out before then, select your user name in the upper right and then select Sign Out.

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