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Fix QuickBooks Desktop error messages

Resolve most AvaTax Update for QuickBooks Desktop error messages by shutting down and restarting QuickBooks Desktop in Windows Task Manager. For more information, see the QuickBooks Desktop guide. Here are some other recommendations for troubleshooting common error messages.

Code
Error message
What it means
Things that may help
ATS-291 Object variable or with block variable not set There is either an AvaTax Update for QuickBooks Desktop installation issue on a server or a permissions issue on workstation.

This issue was resolved in the 77.00 version of AvaTax Update for QuickBooks Desktop.

ATS-291 QuickBooks found an error when parsing the provided XML text stream Known issue in version 81 and 82 of this connector Upgrade to the latest version of AvaTax Update for QuickBooks Desktop.
ATS-291 A QuickBooks company data file is already open and it is different from the one requested or there are multiple company files open

Known issue in version 81 of this connector

Upgrade to the latest version of AvaTax Update for QuickBooks Desktop.
ATS-291 Index was out of range. Must be non-negative and less than the size of the collection. Known issue in version 84 of this connector Upgrade to the latest version of AvaTax Update for QuickBooks Desktop.
CB-101   Multiple causes
  1. Shut down QuickBooks Desktop.
  2. End all QuickBooks Desktop, AvaTax, or Avalara-related processes in Windows Task Manager.
  3. Restart QuickBooks Desktop.
CB-201 Object reference not set to an instance of an object  
  1. Shut down QuickBooks Desktop.
  2. End all QuickBooks Desktop, AvaTax, or Avalara-related processes in Windows Task Manager.
  3. Restart QuickBooks Desktop.
CB-201   Issue changing a vendor file

Upgrade to the latest version of AvaTax Update for QuickBooks Desktop.

For a company already using the latest version:

  1. Shut down QuickBooks Desktop.
  2. End all QuickBooks Desktop, AvaTax, or Avalara-related processes in Windows Task Manager.
  3. Restart QuickBooks Desktop.
CB-201   Issue mailing an invoice
  1. Shut down QuickBooks Desktop.
  2. End all QuickBooks Desktop, AvaTax, or Avalara-related processes in Windows Task Manager.
  3. Restart QuickBooks Desktop.
CB-201   Multiple instances of AvaTax Update for QuickBooks Desktop are running simultaneously
  1. Shut down QuickBooks Desktop.
  2. End all QuickBooks Desktop, AvaTax, or Avalara-related processes in Windows Task Manager.
  3. Restart QuickBooks Desktop.
CB-201   There is an issue running QuickBooks Desktop when it is hosted on Right Network Call Right Network at 888-417-4448.
CB-211   Multiple instances of AvaTax Update for QuickBooks Desktop are running simultaneously
  1. Shut down QuickBooks Desktop.
  2. End all QuickBooks Desktop, AvaTax, or Avalara-related processes in Windows Task Manager.
  3. Restart QuickBooks Desktop.
CB-211 Access to path denied Permissions issue in QuickBooks Desktop Give your user Full Control access to the Avalara folders and subfolders found in C://ProgramFiles.
CB-211 Error has occurred. The RPC server is unavailable. Lost QuickBooks Desktop connection to AvaTax Update
  1. Shut down QuickBooks Desktop.
  2. End all QuickBooks Desktop, AvaTax, or Avalara-related processes in Windows Task Manager.
  3. Restart QuickBooks Desktop.
CB-211 Could not find part of the path QuickBooks Desktop doesn't have read/write permission for the Avalara folder listed in the path
  1. Shut down QuickBooks Desktop.
  2. End all QuickBooks Desktop, AvaTax, or Avalara-related processes in Windows Task Manager.
  3. Restart QuickBooks Desktop.
CB-231 You cannot make multiple successive calls to the open connection method. Call CloseConnection before calling OpenConnection again. A process is stalled with QuickBooks Desktop
  1. Shut down QuickBooks Desktop.
  2. End all QuickBooks Desktop, AvaTax, or Avalara-related processes in Windows Task Manager.
  3. Restart QuickBooks Desktop.
CB-241 Cannot access a disposed object. Object name: "FormSmallNotice". Known issue in AvaTax Update version 84 Upgrade to the latest version of AvaTax Update for QuickBooks Desktop.
CB-281 Access to path quickbooks/data/avalara/.../license.ini denied Permissions issue in QuickBooks Desktop Give your user Full Control access to the Avalara folders and subfolders found in C://ProgramFiles.
CB-296 Index was outside the bounds of the array Incomplete installation Upgrade to the latest version of AvaTax Update for QuickBooks Desktop.
CB-301   Lost QuickBooks Desktop connection to AvaTax Update
  1. Shut down QuickBooks Desktop.
  2. End all QuickBooks Desktop, AvaTax, or Avalara-related processes in Windows Task Manager.
  3. Restart QuickBooks Desktop.
CB-331 The BeginSession method has not been called or it did not succeed Multiple instances of AvaTax Update for QuickBooks Desktop are running simultaneously
  1. Shut down QuickBooks Desktop.
  2. End all QuickBooks Desktop, AvaTax, or Avalara-related processes in Windows Task Manager.
  3. Restart QuickBooks Desktop
CB-331 Ticket parameter is invalid Lost QuickBooks Desktop connection to AvaTax Update
  1. Shut down QuickBooks Desktop.
  2. End all QuickBooks Desktop, AvaTax, or Avalara-related processes in Windows Task Manager.
  3. Restart QuickBooks Desktop.
CB-831   Multiple instances of AvaTax Update for QuickBooks Desktop are running simultaneously
  1. Shut down QuickBooks Desktop.
  2. End all QuickBooks Desktop, AvaTax, or Avalara-related processes in Windows Task Manager.
  3. Restart QuickBooks Desktop.
CB-1281 Could not read data from QuickBooks Multiple instances of AvaTax Update for QuickBooks Desktop are running simultaneously
  1. Shut down QuickBooks Desktop.
  2. End all QuickBooks Desktop, AvaTax, or Avalara-related processes in Windows Task Manager.
  3. Restart QuickBooks Desktop.
RCL-281 Object reference not set to an instance of an object Known issue in AvaTax Update version 73 and earlier Upgrade to the latest version of AvaTax Update for QuickBooks Desktop.
Status Code 3175 There was an error adding, modifying, or deleting XXXXX Two save events happened at the same time when emailing or printing an invoice before saving with AvaTax Update You can't print or email an invoice before saving to QuickBooks Desktop. Save with tax before emailing or printing the invoice.
Status Code 3340 This request cannot be processed from within a data event callback procedure Known issue in AvaTax Update version 84 Upgrade to the latest version of AvaTax Update for QuickBooks Desktop.
Subscribe.exe - No Disk There is no disk in the drive. Please insert a disk into drive/Device.Harddisk1/DR1 Permissions issue in QuickBooks Desktop During the installation process, make sure you run as an administrator.
  Application with Expired Ceritificate Third party integration requires re-authentication Select Yes, whenever this QuickBooks Company File is open to authorize the certificate automatically.
  Could not query QuickBooks Permissions issue in QuickBooks Desktop Ensure users have the minimum QuickBooks Desktop permissions to use AvaTax Update.
  Could not start QuickBooks Multiple instances of AvaTax Update for QuickBooks Desktop are running simultaneously
  1. Shut down QuickBooks Desktop.
  2. End all QuickBooks Desktop, AvaTax, or Avalara-related processes in Windows Task Manager.
  3. Restart QuickBooks Desktop.
  Error accessing QuickBooks data QuickBooks Desktop isn't connected to AvaTax Update Ensure user name, password, and license key are entered correctly in AvaTax Update Configuration in QuickBooks Desktop.
  Error while subscribing to QuickBooks events. Function Name = DoSubscribeEvents 80040423. The version of QBXML that was requested is not supported or is unknown. Please login using Administrator Privileges and try again. There is either a permissions issue in QuickBooks Desktop or a corrupted installation Ensure users have the minimum QuickBooks Desktop permissions to use AvaTax Update. If that doesn't resolve the issue, reinstall AvaTax Update for QuickBooks Desktop.
  Root element is missing Multiple instances of AvaTax Update for QuickBooks Desktop are running simultaneously Shut down all running instances of QuickBooks Desktop from task manager and delete the company's error list file before restarting QuickBooks Desktop.
  The wizard was interrupted before Avalara AvaTax for QuickBooks could be completely installed Permission issue when installing without administrator access Reboot QuickBooks Desktop and redo the installation process from the beginning.
  Unexpected end of file has occurred. The following elements are not closed: Error list file could not be resolved Delete the error list file, restart QuickBooks Desktop, and then run the Reconcile Tax utility again.