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Avalara Help Center

Why can't I use "Customer Exemptions" in the Avatax Update Sandbox?

Overview

You want to enable/view exemptions in the AvaTax Update sandbox but it's grayed out.

Environment

AvaTax Update

Resolution

  • AvaTax Exemption only works in Production and does not currently work in the Sandbox environment
  • There is no timeframe right now for when AvaTax Exemption will work in Development/Sandbox