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Why is my 50% taxable tax code charging as fully non-taxable?

Overview

I have a tax code that is listed as 50% non taxable in VA and the order is retrieving 0 dollars tax

Environment

Avalara Avatax

Resolution

  • This is typically caused by an exemption on the sale, check to make sure that the order is not exempt at the order level:
  • Check ECMS to ensure there are no certificates on file for the customer
  • Check to ensure there is no information in the exemption no field
  • Check to ensure that the Entity Use Code fields are not populated

 

 

 

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