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Avalara Help Center

Why can't I select Sales & seller's use tax in the admin console?

Issue Overview
I can't select Sales and Sellers use tax for Illinois therefore I'm collecting sales tax when I should be collecting use.
Environment
Internet Explorer
Avalara Avatax
Resolution
If you are unable to use certain parts of the admin console please be sure your browser is the most up to date version. If you're on Internet explore that will be Version 11. 

Note: You can use Google Chrome or Mozilla Firefox as alternatives
Cause
Internet explorer was out of date and having trouble with the admin console.