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Avalara Help Center

Open a support case

This article applies to:Avalara AvaTax Update

If you need help, you can open a support case and check its status. 

Before you begin

Have these things with you—the email address you use to sign in to your Avalara applications and the name of the company where the issue occurs. 


  1. In AvaTax, go to Account > Support Cases. 
  2. Select Open a Support Case.
  3. Enter your email and company name, and then select the category that best describes your issue.
    Your subscription plan determines available options. For example, you can only select Returns if it's part of your plan.
  4. Enter a subject line and a description for the support case.  As you type, a list of articles related to your issue appear on the right side of the page. Select Upload an Attachment to include screenshots or other important files.
  5. Select Submit.

The status for each support case you've submitted in the last 90 days is also listed here. 

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