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Avalara Help Center

Manage billing

This article applies to:Avalara AvaTax Update
Manage your billing information online. For legal information, see Avalara Service Terms and Conditions. If you have urgent billing questions, contact your account manager.
 

Before you begin

Only users with Account-level permissions can change billing information. If you're a Returns customer looking to manage how Avalara pays the tax you owe, see complete your funding power of attorney

Steps

  1. In AvaTax, go to Account > Billing.
  2. Select a billing tab.
    • Statements
      View or pay invoices. Use the payment link to pay early or to pay with a payment method other than your default payment method.

      To pay invoices that don’t display on the Statements summary page, follow payment directions on the invoice you received. Each invoice summary includes a link to pay the invoice or download a copy for your records.
      Important things to know about automatic payments

      When you enroll in automatic payments:

      You authorize Avalara to charge all your Avalara services (including subscriptions, usage, overage charges, upgrades, and renewals) to the default payment method you provide. This includes, but isn't limited to, invoices for AvaTax, Returns, Clearnine Cart, and certain Professional Services invoices.

      You authorize Avalara to apply the default payment method to all existing subscriptions and open invoices, even if a different payment method was used before the new default payment method was selected. All new and existing unpaid invoices are paid automatically with the default payment method.

      You must contact your bank to pre-authorize transactions with Avalara. You'll need an Avalara Bank Origin ID: 

      Silicon Valley Bank – 1911718107
      USA ePay – 9000085010
      Authorize.net - 1911718107

      You can change your default payment method at any time. You can't delete a credit card, but you can set a new card or ACH payment method as a default.

      Automatic payment doesn't include remittances for tax liabilities. Those payments are configured separately and can come from a different bank account than your invoice payments. This is applicable for Returns, TrustFile, and Excise Returns customers.

      If you subscribe to a returns product from Avalara, your tax liabilities are withdrawn from the bank account that you configure in those products. This can be the same bank account you use to pay your invoices, or it can be different. If you use the same bank account for automatic payments and paying your tax liability, this results in separate withdrawals from your bank account.
      Invoice types that can't be paid online

      We're continually adding invoice types to online billing, but at this time you can only pay those issued for annual services. Continue to use your existing payment structures for handling other invoices.

      Pay an Avalara quote

      We issue Avalara quotes approximately 6 weeks prior to issuing the invoice. If you wish to pay the quote, you can do so either by mail or by ACH.

      To pay by mail, make the check payable to Avalara, Inc. and send it to:

       To pay by ACH, contact Support.

      Avalara, Inc.
      Dept. CH 16781
      Palatine, IL 60055-6781

    • Payment methods
      Add, delete, or make changes to your payment methods. One payment method is required. 

      The total of each invoice is automatically charged to your default payment method on its due date. Invoices can be paid with a credit or debit card, or an electronic withdrawal from a bank account. Currently, Avalara doesn’t accept other methods of payment (such as wire transfer or PayPal).

      When you pay through the web application, you’re enrolled in automatic payments. If you encounter an error or if you need to update your payment method after a payment is declined, please submit a support case through Support Case Manager in Avalara Account. 
    • History
      View pay payments or download invoices. If you can't find the invoice you're looking for, reach out to Accounts Receivable by submitting a support case through Support Case Manager in Avalara Account. 
    • Contact Info
      Update your billing contact and address. Billing communications are sent to your billing contact.

 

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