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Avalara Help Center

Manage Massachusetts Notices

This article applies to:Returns Central

Get the info you need to manage notices for Massachusetts, including submitting a power of attorney and understanding common issues.

Power of Attorney

Massachusetts requires a Power of Attorney (POA) for Avalara to resolve notices for you. You can give Avalara third-party rights on the Massachusetts website, in order for us to call and discuss your account. 

To submit a POA:

  1. Obtain and complete a Massachusetts M-2848 Power of Attorney form
  2. Submit the completed POA form to the Massachusetts Department of Revenue
  3. Send the completed POA form and notice to us by submitting a case. Processing takes about 6 - 8 weeks.

After we have a POA on file, you don't have to submit another one unless something has changed.

Common Issues

These are the most common notice issues to resolve for Massachusetts. See Manage Tax Notices for additional details about resolving notice issues.

Issue Action

Filing frequency changed

Massachusetts often changes the filing frequency. Pay close attention to information received from the Department of Revenue. Send notification of filing frequency changes to us by submitting a case immediately. Edit your scheduled returns to change the filing frequency.

Electronic filing required Paper returns are assessed a fine. Set up an online account with the state, then make sure your returns are scheduled to be filed electronically.
Notices sent before returns are processed Check your online account to see if there's a balance before you send the notice to Avalara.


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