Tax notice FAQ

This article applies to:AvaTax

We know there's a lot to understand about tax notices. Let us know if we've missed something that is important to you.

What should I do when I receive a tax notice or a letter from a state?

For general information about tax notices, see understanding tax notices.

If you use Managed Returns, send the notice to us to find out what to do next or to get help from our compliance team. Once you submit a tax notice, it usually takes our compliance team 4-6 weeks to respond and 6-8 weeks to completely resolve the issue depending on the urgency of the notice.
If you use TrustFile, see What should I do if I receive a notice from the state for a return filed through TrustFile?

Go to Returns > Tax Notices to check the status. You must have account-level permissions to see the status.

If the status is In Progress, you can add a note or continue to wait for a response. It can take our team up to 6 weeks to get back to you.
If the status is Action Required or Closed: Action Required, make sure to complete the next steps. After you complete the next steps, our compliance team will respond within 6 weeks.

Open a support case, and we'll get back to you as soon as possible.