- Confirm the transaction is dated between the start and end date of the Jurisdiction Override
- Go to Settings > Jurisdiction Overrides
- Click on the Jurisdiction Override name highlighted in blue and review the rule
- When using address specific Jurisdiction Override options, the address on the override itself must be the EXACT address being passed on the transaction
- Please note, if you enter a Jurisdiction Override for an address or zip code and then send only Lat/Long coordinates on your transactions, the Jurisdiction Override will not be applied
- You must pass the exact data entered for the Jurisdiction Override
- For example: You enter a JO for the specific zip code '98333'. On your transaction, the address used to determine tax (usually the Destination address) must include in the Zip Code field the zip code '98333'.
- If you send the lat/long coordinates for zip code 98333, the JO will not be used to determine tax.
- To correct the issue, update the address on either the transaction/customer or the Jurisdiction Override, so the addresses match between the two systems.
- Then recalculate the tax and the override will apply