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Avalara Help Center

Why do I see a spinning icon when loading a PDF or adjusting a return?

Overview

You are trying to view a PDF or have clicked Update this return and a spinning icon is showing, indicating that TrustFile is processing something, but it is taking longer than you expect.

Environment

TrustFile

Resolution

  • This is typically due to system load, we apologize for the inconvenience and are working to speed the process so the loading of the PDF occurs much faster.