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Avalara Help Center

Why am I seeing the message that the PDF is not available in TrustFile?

Overview

You are wondering why nothing is showing up under " Due Now" or why the PDF is " not available in TrustFile.

Environment

TrustFile

Resolution

  • Please click the "Generate Secure PDF" button to have TrustFile email you the PDF copies
    • This can happen if you have a lot of locations (FL), or if the form in TrustFile can't be shown as a PDF preview
  • If the above process doesn't work - Please contact support for assistance. 
  • 877-780-4848
  • support@avalara.com