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Avalara Help Center

How to resolve the error, "The account number cannot be blank and must consist of 13 digits?"

Overview

Trying to file your return, but when you press the File Now button you cannot submit and the following error is given: "There are 1 error(s). The account number cannot be blank and must consist of 13 digits."

Environment

TrustFile

Resolution

  • This error is related to the Certificate Number
  • Please pull up the company and click the Prepare button 
    • Under the File Now button, click the Tax Form highlighted in blue (FL_DR-15, for example) 
    • The third field is the Certificate Number
      • Please update this number to be 13 digits and include any dashes listed on the registration information from the state
      • Format is usually as follows xx-xxxxxxx-xx
  • Once you press Save, the return will regenerate
    • This may take a minute or two 
    • Once complete, please try to file again