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Avalara Help Center

What does it mean when a return says Disabled in TrustFile?

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Overview

You're trying to file in TrustFile, and instead of an active File Now button you are seeing a greyed out Disabled button.

Environment

TrustFile

Resolution

  • A filing will go into the Disabled status when you've tried to file it too many times, and it's been rejected by the state due to an error. 
  • You will need to correct the error and contact Support to get the return unlocked to file.