TrustFile FAQ
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- Am I able to import historical data into Avalara TrustFile?
- Can Avalara help resolve notices for TrustFile customers?
- Can Avalara TrustFile calculate taxes given sales?
- Can file our monthly New Jersey Return with Avalara Trustfile? NJ ST-51
- Can I add another company to my account?
- Can I add another user to my account?
- Can I change the Frequency for past returns?
- Can I connect TrustFile to multiple Amazon storefronts?
- Can I enter form data manually in Avalara Trustfile?
- Can I file a Florida solid waste return using TrustFile?
- Can I file a negative return with Avalara TrustFile?
- Can I file a return outside the US using TrustFile?
- Can I file a zero dollar return in TrustFile?
- Can I file for SC using TrustFile?
- Can I file late or delinquent taxes with TrustFile?
- Can I file my return without making a payment to the state using TrustFile?
- Can I file NY ST100 form through TrustFile?
- Can I link two Amazon stores to my TrustFile Account
- Can I print out one confirmation page for all of my returns?
- Can I submit returns for multiple companies at once?
- Can I upload old transactions and report them in the original month?
- Can I use Avalara TrustFile to calculate sales tax with only gross sales?
- Can I use Avalara TrustFile to determine if we have nexus?
- Can I use Avalara TrustFile to pay my sales tax liability?
- Can I use a social security number instead of an FEIN?
- Can I use duplicate Order IDs in TrustFile?
- Can the filing reminder emails from TrustFile be disabled?
- Can TrustFile automatically calculate my Florida estimated payments?
- Can you file a future return using TrustFile?
- Can you stop our TrustFile transmissions?
- Does Avalara TrustFile offer the TN BUS 415 return?
- Does TrustFile support final returns?
- Do I have to enter a value in every line of the form?
- Do I Need to Add a Label?
- Do I need to enter Remittance Details/Bank Account info for each of the companies I file for?
- How can I access 2016 or earlier data on my computer?
- How can I archive a company in TrustFile?
- How can I be sure my payment and filing are scheduled on time?
- How can I buy a license for up to five tax IDs?
- How can I change the payment date?
- How do I file a zero dollar return in TrustFile?
- How do I file sales for previous periods I uploaded?
- How can I get a Refund for TrustFile?
- How can I get information on service fees and renewing TrustFile?
- How can I get through a problem creating subscription error when purchasing?
- How can I import return data for my Florida return in Avalara TrustFile?
- How can I make adjustments on the California Return
- How can I remove a return that is not needed from TrustFile?
- How can I set up Avalara TrustFile if my company address is outside of the United States?
- How can I tell which states are Concierge Filing?
- How can I view and edit the current remittance account details?
- How does TrustFile determine the Florida Discretionary Surtax rate?
- How do fix a transaction showing an error?
- How do I add an annual return in TrustFile for CA when the starting month is not January?
- How do I add a location in TrustFile?
- How do I add Florida DR 15 CS Locations?
- How do I cancel my TrustFile subscription?
- How do I change the credit card in TrustFile?
- How do I change the payment date to be after the 17th for my Florida Return ?
- How do I change the Ship-from address in TrustFile
- How do I check the payment date for the return that I have filed in Avalara Trustfile?
- How do I create a Desktop Icon for Avalara TrustFile
- How do I delete a location in TrustFile?
- How do I download Avalara TrustFile 2017?
- How do I edit a line on the return
- How do I enter a discount on Amusement Machines using TrustFile?
- How do I export data from Avalara TrustFile?
- How Do I Export Transactions in Avalara Trustfile?
- How do I file an amended return using TrustFile?
- How do I Find the Confirmation of Filing in Trustfile
- How do I get help with Avalara TrustFile on my desktop?
- How do I get my Transmission Status Report in TrustFile?
- How do I manually add a state in TrustFile?
- How do I purchase an annual subscription?
- How do I remove a company from TrustFile Accountant Dashboard?
- How do I remove locations from Avalara TrustFile?
- How do I report Consumer's use tax in TrustFile?
- How do I reset my TrustFile password?
- How do I resolve "Customer shipping address not provided."
- How do I resolve "Multiple lines containing data were detected." when importing?
- How do I resolve "There was a problem with the request. Object doesn't support property on method assigned"?
- How do I resolve 'Index and Length must refer to a location within the string. Parameter name: Length'?
- How do I resolve 'The total surtax due should be $X.XX' on Line 15 in TrustFile?
- How do I resolve FILING ERROR - CONTACT CUSTOMER SUPPORT
- How do I resolve Insufficient User Rights when attempting to synchronize Amazon to TrustFile?
- How do I resolve the error 'These fields are missing: 20, 21, 22, 23, 24' in TrustFile?
- How do I resolve Unable to Connect to QB Desktop Connector. Please ensure that the connector is running and the Quickbooks file is open?
- How do I stop the automatic calculation of the Line 11 Collection Allowance on the DR 15?
- How do I undo clicking manually filed a return outside of TrustFile?
- How do I update my TrustFile contact information
- How do I use TrustFile with Internet Explorer 8?
- How do we create a credit for overpaid taxes in Avalara TrustFile?
- How do you print a return in TrustFile?
- How long does it take for the state to accept a return?
- How to change the form to be filed in TrustFile?
- How to import figures directly into a return?
- How to list Exempt Sales on the return in TrustFile?
- How to remove a state from the Current Returns page?
- How to resolve the error, "The account number cannot be blank and must consist of 13 digits?"
- How to resolve the error, "This field (gross sales) should be less than equal to 'Exempt Sales + (Tax Due/0.06)'"?
- Is filing the Florida E911 Prepaid Wireless Fee return offered in the TrustFile website?
- Is there an API that I can use to import data into Avalara Trustfile?
- I manually added a transaction to Trustfile but It is not reflecting in my return. What did I do wrong?
- What address information is used when syncing transactions from Braintree?
- What browsers does the software work on?
- What does Concierge service mean?
- What does grouping sales mean?
- What does Status Unmapped mean?
- What does the blue checkmark next to a location indicate?
- What does the following error indicate: "Unable to create the company. Please make sure the name is unique and check the address."?
- What does the Status of Historic mean?
- As a Trustfile user, how am I affected by the Washington State’s Marketplace Fairness law?
- What information populates line 11 on the California return?
- What is a Disabled Return?
- What is the earliest date the TrustFile program can be used to file?
- What is the login to TrustFile?
- What is the URL to access the TrustFile website?
- What reports are available in TrustFile?
- What returns are currently being filed in Trustfile?
- What should I do when TrustFile requests to change their two-factor authentication email addresses?
- What types of taxes can Avalara TrustFile file for me?
- When do I have access to 2017 TrustFile?
- When is the tax payment pulled for returns filed via Trustfile?
- When Will the Funds be Withdrawn for My Return in Avalara Trustfile
- Where can I find copies of our past filings in TrustFile?
- Where can I see if a connection to a data source is active in Trustfile?
- Where can I see my payment method and remittance information in Avalara TrustFile?
- Where can I see the confirmation after filing?
- Where can I see the sources TrustFile is pulling transaction information from?
- Where do I enter my FEIN and certificate number?
- Where is the state listed to choose a form in TrustFile?
- Which order statuses sync from BigCommerce to TrustFile?
- Why am I being asked to pay for filing credits when I have already paid?
- Why am I getting an 'RoutingTransitNumber' element is invalid error when I try to file?
- Why am I getting an address does not exist error when I try to add or edit my company address?
- Why am I getting an error for "Line is below minimum tax amount" when trying to file?
- Why am I getting an error that the numbers don't add up when I click File Now?
- Why Am I Getting A Missing Location ID Error?
- Why am I getting a warning about estimated tax?
- Why am I getting the alert "Item: <item id> missing/zero price or sales_tax"
- Why am I getting the “these fields are missing: ezj_credits... etc.” error?
- Why am I not receiving my Avalara TrustFile password reset email?
- Why am I receiving an error when deleting locations in TrustFile?
- Why am I seeing a blank white screen in TrustFile?
- Why am I seeing a Duplicated FL DR 15 form in TrustFile?
- Why am I seeing the message " One of the rows is missing required value for field: Location ID" when uploading data in Trustfile?
- Why am I seeing the message that the PDF is not available in TrustFile?
- Why am I unable to add Remittance Accounts
- Why are my imports stuck?
- Why are my Infusionsoft transactions not syncing to TrustFile?
- Why are no states or returns showing to file this month?
- Why are numbers being deleted as I type in Internet Explorer?
- Why are past transactions showing up in current returns?
- Why are some transactions retail for my Washington return?
- Why are there errors in the Amazon connector log for January?
- Why are there transactions in my March return that say "swept forward" in TrustFile?
- Why can't I set up a monthly and annual Michigan return?
- Why can't the Business Address be saved?
- Why can I not change the Payment Date?
- Why can I no longer see my location information?
- Why does an unregistered state read, "No return was created. Please check your state settings"?
- Why does line 11 on the FL DR15 have a strike-through on it?
- Why does my confirmation email show an unexpected filing period?
- Why does my confirmation have a time different than the filing?
- Why does my return in TrustFile have a status "Filing"?
- Why does my return say 'Requested'?
- Why does the address state "confidential" from my Amazon store?
- Why does the collection allowance not calculate automatically?
- Why does the confirmation email display a future period?
- Why does the Florida DR 15 form stop at Line 15 in TrustFile?
- Why don't I see my sub-companies or locations in TrustFile?
- Why do I not yet have a receipt for my TrustFile subscription?
- Why do I receive 'API throttled, trying again tomorrow. ' in TrustFile?
- Why do I see a No Returns notification when I try to file?
- Why do I see a spinning icon when loading a PDF or adjusting a return?
- Why has my payment not gone through?
- Why has my Return Data import stalled at 0%?
- Why is "The account number's check digit is invalid" appearing when I try to file?
- Why is e-filing not available in my state?
- Why is my allowance amount not on my final return for Florida (form FL_DR-15)?
- Why is my Confirmation button greyed out in AvalaraTrustfile?
- Why is my Filing Confirmation date the day after I selected?
- Why is my Florida return line 15B auto-calculating in Avalara TrustFile?
- Why is my PayPal invoice flagged for review in TrustFile?
- Why is my PayPal invoice not being synchronized with TrustFile?
- Why is my return marked as 'Re-file'?
- Why is there an alert that my payment is past due for filings I completed using the old software?
- Why is the "Buy" button missing in TrustFile when trying to purchase credits?
- Why is the collection allowance crossed out in the image of the DR15 form?
- Why is the file button grayed out?
- Why is the Florida DR15 form telling me the “amount due” cannot be negative?
- Why is the Payment Account showing N/A?
- Why is the service period on my receipt incorrect?