TrustFile FAQ
- Account Settings
- TrustFile FAQ for questions around Account Settings: company name, username, password, address, payment accounts, and login
- Can I add another company to my TrustFile account?
- Can I add another user to my TrustFile account?
- How can I view and edit the current remittance account details in TrustFile?
- How do I change my credit card in TrustFile?
- How do I change my username and password for TrustFile?
- How do I log into TrustFile?
- How do I update my TrustFile contact information?
- How much does it cost to file my returns in TrustFile?
- My company does not have a US address, how do I setup a TrustFile account?
- What are the three different addresses under Company Settings in TrustFile?
- Connectors
- TrustFile FAQ for questions related to available TrustFile connectors and data sync.
- Can I connect TrustFile to multiple storefronts or websites?
- How can I avoid address errors on transactions from QuickBooks Online?
- How do I resolve an issue with my QuickBooks Desktop connector not syncing with TrustFile?
- How do I resolve Insufficient User Rights when attempting to synchronize Amazon to TrustFile?
- What to know and do about the Xero with TrustFile connector upgrade, August 2020
- Where can I see if a connection to a data source is active in Trustfile?
- Why is my QuickBooks Online connector not syncing in TrustFile?
- Filing
- TrustFile FAQ for questions regarding filing returns through TrustFile.
- Can I add/remove transactions or adjust a return after I submit for filing in TrustFile?
- Can I cancel my filing request in TrustFile?
- Can I file amended returns or have backfiling done with TrustFile?
- Can I file a negative return with TrustFile?
- Can I make line level adjustments on returns in TrustFile?
- How are tax payments handled in TrustFile?
- How can I be sure my payment and filing are scheduled on time through TrustFile?
- How do I file an amended return using TrustFile?
- How do I find the confirmation of filing in Trustfile?
- How do I undo clicking manually filed a return outside of TrustFile?
- How long does it take for the state to accept a return filed through TrustFile?
- What does it mean if there is no Tax Due listed for a state in TrustFile?
- What does it mean when a return says Disabled in TrustFile?
- When will new returns be available to file and what is the earliest date that a return can be filed in TrustFile?
- Where can I find copies of our past filings in TrustFile?
- Why is a return I submitted to be filed in TrustFile now marked as 'Re-file'?
- Why is the File Now button grayed out in TrustFile?
- States and Returns
- TrustFile FAQ for questions related to filing states and generated returns.
- Can I remove past due returns from TrustFile?
- Can I use TrustFIle to file if I am registered under SST?
- How does TrustFile handle sales made through Marketplace Facilitators?
- How do I add a state in TrustFile?
- How do I change my filing frequency in TrustFile?
- How do I change the form to be filed in TrustFile?
- How do I fill out the IL-8633 form for TrustFile IL filing?
- How do I fill out the NC592 form for TrustFile NC filing?
- How do I update my state settings in TrustFile?
- How do you print a return in TrustFile?
- How to remove a state from the Current Returns page in TrustFile?
- What types of returns and what forms are supported by TrustFile?
- Why are past transactions showing up in current returns in TrustFile?
- Why are there no returns showing when I log into TrustFile?
- Why can't I file my Colorado return in TrustFile?
- Why do I see a spinning icon when loading a PDF or adjusting a return in TrustFile?
- Tax Compliance
- TrustFile FAQ for questions related to TrustFile's abilities around tax compliance.
- Transactions
- TrustFile FAQ for questions related to transactions within TrustFile
- Am I able to import historical data into TrustFile to complete back filing?
- How are non-taxable transactions reported in TrustFile?
- How are refunded transactions reported in TrustFile?
- How can I delete transactions in TrustFile?
- How do I export transactions in Trustfile?
- How do I fix transactions that have errors or alerts in TrustFile?
- What does Status Unmapped mean on a csv in TrustFile?
- What does the alert "The origin address has been set to the 'Default Origin Address' that you provided" mean in Trustfile?
- What does the Historic status mean in the TrustFile transactions list?
- What do the steps of transaction import mean in TrustFile?
- Why does the address state "confidential" from my Amazon store in TrustFile?
- Will TrustFile (re)calculate tax on my sales?
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