TrustFile FAQ
Welcome to the Avalara TrustFile FAQ. Find answers to the questions other people are asking. Type something into the search bar if you can't find what you're looking for.
- Am I able to import historical data into TrustFile to complete back filing?
- Can Avalara help resolve notices for TrustFile customers?
- Can Avalara TrustFile calculate taxes given sales?
- Can I add another company to my account?
- Can I add another user to my account?
- Can I change the Frequency for past returns?
- Can I connect TrustFile to multiple Amazon storefronts?
- Can I enter form data manually in Avalara Trustfile?
- Can I file a Florida solid waste return using TrustFile?
- Can I file a negative return with Avalara TrustFile?
- Can I file a return outside the US using TrustFile?
- Can I file a zero dollar return in TrustFile?
- Can I file my return without making a payment to the state using TrustFile?
- Can I file NY ST100 form through TrustFile?
- Can I print out one confirmation page for all of my returns?
- Can I submit returns for multiple companies at once?
- Can I use Avalara TrustFile to calculate sales tax with only gross sales?
- Can I use Avalara TrustFile to determine if we have nexus?
- Can I use Avalara TrustFile to pay my sales tax liability?
- Can I use duplicate Order IDs in TrustFile?
- Can the filing reminder emails from TrustFile be disabled?
- Can TrustFile automatically calculate my Florida estimated payments?
- Can you file a future return using TrustFile?
- Can you stop our TrustFile transmissions?
- Does Avalara TrustFile offer the TN BUS 415 return?
- Does TrustFile support final returns?
- Do I need to enter Remittance Details/Bank Account info for each of the companies I file for?
- How can I archive a company in TrustFile?
- How can I be sure my payment and filing are scheduled on time?
- How can I change the payment date?
- How can I get information on service fees and renewing TrustFile?
- How can I remove a return that is not needed from TrustFile?
- How can I set up Avalara TrustFile if my company address is outside of the United States?
- How can I view and edit the current remittance account details?
- How does TrustFile determine the Florida Discretionary Surtax rate?
- How do fix a transaction showing an error?
- How do I add an annual return in TrustFile for CA when the starting month is not January?
- How do I cancel my TrustFile subscription?
- How do I change the credit card in TrustFile?
- How do I change the payment date to be after the 17th for my Florida Return ?
- How do I change the Ship-from address in TrustFile
- How do I check the payment date for the return that I have filed in Avalara Trustfile?
- How do I delete a location in TrustFile?
- How Do I Export Transactions in Avalara Trustfile?
- How do I file an amended return using TrustFile?
- How do I Find the Confirmation of Filing in Trustfile
- How do I get my Transmission Status Report in TrustFile?
- How do I manually add a state in TrustFile?
- How do I remove a company from TrustFile Accountant Dashboard?
- How do I report Consumer's use tax in TrustFile?
- How do I reset my TrustFile password?
- How do I resolve "Customer shipping address not provided."
- How do I resolve 'The total surtax due should be $X.XX' on Line 15 in TrustFile?
- How do I resolve FILING ERROR - CONTACT CUSTOMER SUPPORT
- How do I resolve Insufficient User Rights when attempting to synchronize Amazon to TrustFile?
- How do I resolve Unable to Connect to QB Desktop Connector. Please ensure that the connector is running and the Quickbooks file is open?
- How do I undo clicking manually filed a return outside of TrustFile?
- How do I update my TrustFile contact information
- How do we create a credit for overpaid taxes in Avalara TrustFile?
- How do you print a return in TrustFile?
- How long does it take for the state to accept a return?
- How to change the form to be filed in TrustFile?
- How to import figures directly into a return?
- How to remove a state from the Current Returns page?
- In TrustFile, can I upload old transactions and report them in the original month?
- In TrustFile, why are there different file by dates and when will my return be filed?
- I manually added a transaction to Trustfile but It is not reflecting in my return. What did I do wrong?
- What browsers does the software work on?
- What can I lookup in Amazon using the Reference Code in my posted transaction?
- What does grouping sales mean?
- What does Status Unmapped mean?
- What does the following error indicate: "Unable to create the company. Please make sure the name is unique and check the address."?
- What does the Status of Historic mean?
- As a Trustfile user, how am I affected by the Washington State’s Marketplace Fairness law?
- What is a Disabled Return?
- What is the earliest date the TrustFile program can be used to file?
- What is the login to TrustFile?
- What reports are available in TrustFile?
- What should I do when TrustFile requests to change their two-factor authentication email addresses?
- What types of taxes can Avalara TrustFile file for me?
- When is the tax payment pulled for returns filed via Trustfile?
- When Will the Funds be Withdrawn for My Return in Avalara Trustfile
- Where can I find copies of our past filings in TrustFile?
- Where can I see if a connection to a data source is active in Trustfile?
- Where can I see my payment method and remittance information in Avalara TrustFile?
- Where can I see the confirmation after filing?
- Where can I see the sources TrustFile is pulling transaction information from?
- Where do I enter my FEIN and certificate number?
- Where is the state listed to choose a form in TrustFile?
- Which order statuses sync from BigCommerce to TrustFile?
- Why am I getting a warning about estimated tax?
- Why am I getting the alert "Item: <item id> missing/zero price or sales_tax"
- Why am I not receiving my Avalara TrustFile password reset email?
- Why am I seeing the message that the PDF is not available in TrustFile?
- Why are my imports stuck?
- Why are no states or returns showing to file this month?
- Why are past transactions showing up in current returns?
- Why are some transactions retail for my Washington return?
- Why are there transactions in my March return that say "swept forward" in TrustFile?
- Why can't I set up a monthly and annual Michigan return?
- Why can't the Business Address be saved?
- Why can I not change the Payment Date?
- Why does my return in TrustFile have a status "Filing"?
- Why does my return say 'Requested'?
- Why does the address state "confidential" from my Amazon store?
- Why does the collection allowance not calculate automatically?
- Why does the confirmation email display a future period?
- Why do I not yet have a receipt for my TrustFile subscription?
- Why do I see a No Returns notification when I try to file?
- Why do I see a spinning icon when loading a PDF or adjusting a return?
- Why has my payment not gone through?
- Why is my Confirmation button greyed out in AvalaraTrustfile?
- Why is my Filing Confirmation date the day after I selected?
- Why is my return marked as 'Re-file'?
- Why is there an alert that my payment is past due for filings I completed using the old software?
- Why is the file button grayed out?
- Why is the Payment Account showing N/A?