TrustFile FAQ
Welcome to the Avalara TrustFile FAQ. Find answers to the questions other people are asking. Type something into the search bar if you can't find what you're looking for.
- Am I able to import historical data into Avalara TrustFile?
- Are credits required to file returns in Avalara TrustFile?
- Can Avalara help resolve notices for TrustFile customers?
- Can Avalara TrustFile calculate taxes given sales?
- Can file our monthly New Jersey Return with Avalara Trustfile? NJ ST-51
- Can I add another company to my account?
- Can I add another user to my account?
- Can I change the Frequency for past returns?
- Can I connect TrustFile to multiple amazon storefronts?
- Can I enter form data manually in Avalara Trustfile?
- Can I file a Florida solid waste return using TrustFile?
- Can I file a negative return with Avalara TrustFile?
- Can I file a return outside the US using TrustFile?
- Can I file a zero dollar return in TrustFile?
- Can I file for SC using TrustFile?
- Can I file late or delinquent taxes with TrustFile?
- Can I file my return without making a payment to the state using TrustFile?
- Can I file NY ST100 form through TrustFile?
- Can I link two Amazon stores to my TrustFile Account
- Can I print out one confirmation page for all of my returns?
- Can I submit returns for multiple companies at once?
- Can I upload old transactions and report them in the original month?
- Can I use Avalara TrustFile to calculate sales tax with only gross sales?
- Can I use Avalara TrustFile to determine if we have nexus?
- Can I use Avalara TrustFile to pay my sales tax liability?
- Can I use a social security number instead of an FEIN?
- Can I use duplicate Order IDs in TrustFile?
- Can the filing reminder emails from TrustFile be disabled?
- Can TrustFile automatically calculate my Florida estimated payments?
- Can you file a future return using TrustFile?
- Can you stop our TrustFile transmissions?
- Does Avalara TrustFile offer the TN BUS 415 return?
- Does TrustFile support final returns?
- Do I have to enter a value in every line of the form?
- Do I Need to Add a Label?
- Do I need to enter Remittance Details/Bank Account info for each of the companies I file for?
- How can I access 2016 or earlier data on my computer?
- How can I archive a company in TrustFile?
- How can I be sure my payment and filing are scheduled on time?
- How can I buy a license for up to five tax IDs?
- How can I change the payment date?
- How do I file a zero dollar return in TrustFile?
- How do I file sales for previous periods I uploaded?
- How can I get a Refund for TrustFile?
- How can I get information on service fees and renewing TrustFile?
- How can I get through a problem creating subscription error when purchasing?
- How can I import return data for my Florida return in Avalara TrustFile?
- How can I make adjustments on the California Return
- How can I remove a return that is not needed from TrustFile?
- How can I set up Avalara TrustFile if my company address is outside of the United States?
- How can I tell which states are Concierge Filing?
- How can I view and edit the current remittance account details?
- How does TrustFile determine the Florida Discretionary Surtax rate?
- How do fix a transaction showing an error?
- How do I add an annual return in TrustFile for CA when the starting month is not January?
- How do I add a location in TrustFile?
- How do I add Florida DR 15 CS Locations?
- How do I cancel my TrustFile subscription?
- How do I change the credit card in TrustFile?
- How do I change the payment date to be after the 17th for my Florida Return ?
- How do I change the Ship-from address in TrustFile
- How do I check the payment date for the return that I have filed in Avalara Trustfile?
- How do I create a Desktop Icon for Avalara TrustFile
- How do I delete a location in TrustFile?
- How do I download Avalara TrustFile 2017?
- How do I edit a line on the return
- How do I enter a discount on Amusement Machines using TrustFile?
- How do I export data from Avalara TrustFile?
- How Do I Export Transactions in Avalara Trustfile?
- How do I file an amended return using TrustFile?
- How do I Find the Confirmation of Filing in Trustfile
- How do I get help with Avalara TrustFile on my desktop?
- How do I get my Transmission Status Report in TrustFile?
- How do I manually add a state in TrustFile?
- How do I purchase an annual subscription?
- How do I remove a company from TrustFile Accountant Dashboard?
- How do I remove locations from Avalara TrustFile?
- How do I report Consumer's use tax in TrustFile?
- How do I reset my TrustFile password?
- How do I resolve "Customer shipping address not provided."
- How do I resolve "Multiple lines containing data were detected." when importing?
- How do I resolve "There was a problem with the request. Object doesn't support property on method assigned"?
- How do I resolve 'Index and Length must refer to a location within the string. Parameter name: Length'?
- How do I resolve 'The total surtax due should be $X.XX' on Line 15 in TrustFile?
- How do I resolve FILING ERROR - CONTACT CUSTOMER SUPPORT
- How do I resolve Insufficient User Rights when attempting to synchronize Amazon to TrustFile?
- How do I resolve the error 'These fields are missing: 20, 21, 22, 23, 24' in TrustFile?
- How do I stop the automatic calculation of the Line 11 Collection Allowance on the DR 15?
- How do I undo clicking manually filed a return outside of TrustFile?
- How do I update my TrustFile contact information
- How do I use TrustFile with Internet Explorer 8?
- How do we create a credit for overpaid taxes in Avalara TrustFile?
- How do you print a return in TrustFile?
- How long does it take for the state to accept a return?
- How to change the form to be filed in TrustFile?
- How to import figures directly into a return?
- How to list Exempt Sales on the return in TrustFile?
- How to remove a state from the Current Returns page?
- How to resolve the error, "The account number cannot be blank and must consist of 13 digits?"
- How to resolve the error, "This field (gross sales) should be less than equal to 'Exempt Sales + (Tax Due/0.06)'"?
- Is filing the Florida E911 Prepaid Wireless Fee return offered in the TrustFile website?
- Is there an API that I can use to import data into Avalara Trustfile?
- I manually added a transaction to Trustfile but It is not reflecting in my return. What did I do wrong?
- What address information is used when syncing transactions from Braintree?
- What browsers does the software work on?
- What does Concierge service mean?
- What does grouping sales mean?
- What does Status Unmapped mean?
- What does the blue checkmark next to a location indicate?
- What does the following error indicate: "Unable to create the company. Please make sure the name is unique and check the address."?
- What does the Status of Historic mean?
- As a Trustfile user, how am I affected by the Washington State’s Marketplace Fairness law?
- What information populates line 11 on the California return?
- What is a Disabled Return?
- What is the earliest date the TrustFile program can be used to file?
- What is the login to TrustFile?
- What is the URL to access the TrustFile website?
- What reports are available in TrustFile?
- What returns are currently being filed in Trustfile?
- What should I do when TrustFile requests to change their two-factor authentication email addresses?
- What types of taxes can Avalara TrustFile file for me?
- When do I have access to 2017 TrustFile?
- When is the tax payment pulled for returns filed via Trustfile?
- When Will the Funds be Withdrawn for My Return in Avalara Trustfile
- Where can I find copies of our past filings in TrustFile?
- Where can I see if a connection to a data source is active in Trustfile?
- Where can I see my payment method and remittance information in Avalara TrustFile?
- Where can I see the confirmation after filing?
- Where can I see the sources TrustFile is pulling transaction information from?
- Where do I enter my FEIN and certificate number?
- Where is the state listed to choose a form in TrustFile?
- Which order statuses sync from BigCommerce to TrustFile?
- Why am I being asked to pay for filing credits when I have already paid?
- Why am I getting an 'RoutingTransitNumber' element is invalid error when I try to file?
- Why am I getting an address does not exist error when I try to add or edit my company address?
- Why am I getting an error for "Line is below minimum tax amount" when trying to file?
- Why am I getting an error that the numbers don't add up when I click File Now?
- Why Am I Getting A Missing Location ID Error?
- Why am I getting a warning about estimated tax?
- Why am I getting the alert "Item: <item id> missing/zero price or sales_tax"
- Why am I getting the “these fields are missing: ezj_credits... etc.” error?
- Why am I not receiving my Avalara TrustFile password reset email?
- Why am I receiving an error when deleting locations in TrustFile?
- Why am I seeing a blank white screen in TrustFile?
- Why am I seeing a Duplicated FL DR 15 form in TrustFile?
- Why am I seeing the message " One of the rows is missing required value for field: Location ID" when uploading data in Trustfile?
- Why am I seeing the message that the PDF is not available in TrustFile?
- Why am I unable to add Remittance Accounts
- Why are my imports stuck?
- Why are my Infusionsoft transactions not syncing to TrustFile?
- Why are no states or returns showing to file this month?
- Why are numbers being deleted as I type in Internet Explorer?
- Why are past transactions showing up in current returns?
- Why are some transactions retail for my Washington return?
- Why are there errors in the Amazon connector log for January?
- Why are there transactions in my March return that say "swept forward" in TrustFile?
- Why can't I set up a monthly and annual Michigan return?
- Why can't the Business Address be saved?
- Why can I not change the Payment Date?
- Why can I no longer see my location information?
- Why does an unregistered state read, "No return was created. Please check your state settings"?
- Why does line 11 on the FL DR15 have a strike-through on it?
- Why does my confirmation email show an unexpected filing period?
- Why does my confirmation have a time different than the filing?
- Why does my return in TrustFile have a status "Filing"?
- Why does my return say 'Requested'?
- Why does the address state "confidential" from my Amazon store?
- Why does the collection allowance not calculate automatically?
- Why does the confirmation email display a future period?
- Why does the Florida DR 15 form stop at Line 15 in TrustFile?
- Why don't I see my sub-companies or locations in TrustFile?
- Why do I not yet have a receipt for my TrustFile subscription?
- Why do I receive 'API throttled, trying again tomorrow. ' in TrustFile?
- Why do I see a No Returns notification when I try to file?
- Why do I see a spinning icon when loading a PDF or adjusting a return?
- Why has my payment not gone through?
- Why has my Return Data import stalled at 0%?
- Why is "The account number's check digit is invalid" appearing when I try to file?
- Why is e-filing not available in my state?
- Why is my allowance amount not on my final return for Florida (form FL_DR-15)?
- Why is my Confirmation button greyed out in AvalaraTrustfile?
- Why is my Filing Confirmation date the day after I selected?
- Why is my Florida return line 15B auto-calculating in Avalara TrustFile?
- Why is my PayPal invoice flagged for review in TrustFile?
- Why is my PayPal invoice not being synchronized with TrustFile?
- Why is my return marked as 'Re-file'?
- Why is there an alert that my payment is past due for filings I completed using the old software?
- Why is the "Buy" button missing in TrustFile when trying to purchase credits?
- Why is the collection allowance crossed out in the image of the DR15 form?
- Why is the file button grayed out?
- Why is the Florida DR15 form telling me the “amount due” cannot be negative?
- Why is the Payment Account showing N/A?
- Why is the service period on my receipt incorrect?