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Avalara Help Center

Do Voided or Uncommitted transactions count toward Transaction Totals?

Overview

You want to know if status uncommitted or voided on a transaction count as a separate transaction within billable transactions.

Environment

Avatax Calc

Resolution

  • The important thing about the transaction as far as committed, uncommitted or voided is that this is in reference to transaction Posted in the Admin Console. If it is a posted document then it counts regardless of status.
  • Any change in transaction status that occurs within different GMT days (GMT day is 4PM to 4PM PST) will count as separate transactions.  For instance, if a transaction is posted as committed at 3PM and then voided at 5PM will count as two transactions in a customer's billable transactions.