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Avalara Help Center

What should I do if I disagree with the taxability of an AvaTax Tax Code?

Overview

A specific AvaTax System Tax CodeHoverTT.png is not taxing correctly in one or more states.

Environment

AvaTax

Resolution

  • It's possible that AvaTax isn't taxing the way you have been taxing these specific items because your business has a special arrangement or direction from the state, or your items include a feature that is not covered in the particular tax code you are using.
  • If you are concerned that the tax code is applying tax incorrectly for all Avalara customers, please send documentation to support@avalara.com, including:
    • Avalara tax code in question
    • Current documentation from the state that shows the taxability of that item
    • Document code for a transaction with the tax code where you received unexpected results
      • Please tell us what tax you expected
    • Specific state where taxability was intended for that transaction (just in case the unexpected tax is due to an issue with the transaction addresses, not the tax code)
    • We'll provide this information to our content team to research.

Next steps

For more information, see manage product taxability.