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Avalara Help Center

What Should I Do with Notices I Receive?

Overview

You've received a notice from the state and are wondering if you need to send it to Avalara.

Environment

Returns

Resolution

  • Whenever you receive a sales tax notice regarding your filing with us, please send a copy to AvataxReturns@Avalara.com
    • If you've received a notice for a period or region Avalara doesn't file for, this will need to be handled internally by your company.
    • If the notice is not for sales or use tax it can't be logged with the notices team.
  • Click here to learn how to view notices in the Admin Console, including current status and updates

Note: There are states that call their sales tax something different (Arizona labels it as Transaction Privilege Tax). Average time until our first update is 6 weeks after logging the notice. Average time to resolve a notice is within 8 - 10 weeks, sooner when necessary. We take into account the urgency of the notice, and various other factors when prioritizing. Please check the Comments section for any updates. All updates are posted immediately as Comments in the Admin Console. Notices take an additional 2 - 6 weeks to resolve in California, Hawaii, Maryland, and Washington DC (CA, HI, MD, DC).

Next steps

For more information, read manage tax notices.