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Why is my taxable customer not being charged tax?


You have invoiced a customer who is not exempt in the state they reside in, but tax is not being calculated.


Avalara AvaTax


  • When a customer is not being taxed in a certain jurisdiction, there are several things you want to check:
    • Make sure Nexus is turned on for that jurisdiction, and that its effective date is prior to the date of the transaction
    • Check to see if the tax code(s) being used is taxable in that jurisdiction
    • Verify that the customer did not come over with any text in the "Exemption Number" field
    • Verify that the ship to address is in a jurisdiction that charges sales tax.

Note: If none of the above are an issue, please contact Avalara support. 





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