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Avalara Help Center

Why is tax not calculating in WooCommerce using AvaTax and Amazon Fulfillment?

Overview

An order failed during Amazon fulfillment and tax did not calculate

Environment

TaxNOW for WooCommerce v2.2
Amazon Fulfillment

Resolution

  • The Amazon application is removing the ship-to address, so tax cannot be calculated by AvaTax
  • Please reach out to the Developers of the Amazon Fulfillment application to fix this issue with the ship-to address. Then attempt to recalculate

Next steps

If this doesn't fix your issue, we recommend upgrading to the latest version of WooCommerce.