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Why is my valid exemption certificate not applying in a Streamlined Sales Tax state?

Overview

You have a valid exemption certificate in CertCapture and Admin Console, but the transaction is calculating tax.

Environment

AvaTax and CertCapture

Resolution

Check to see if this is for an SST State:

    Arkansas
    Georgia
    Indiana
    Iowa
    Kansas
    Kentucky
    Michigan
    Minnesota
    Nebraska
    Nevada
    New Jersey
    North Carolina
    North Dakota
    Ohio
    Oklahoma
    Rhode Island
    South Dakota
    Utah
    Vermont
    Washington
    West Virginia
    Wisconsin
    Wyoming

 

A certificate in SST States need to have a Business Type, Tax ID, Tax Number for it to be valid. Once the certificate is updated in CertCapture, re-calculate tax on the transaction in the Admin Console and it should remove the tax.