When using CPQ and the Avatax connector with many customizations, you may experience a time out when you have enabled a workflow for automatic tax calculation.
NOTE: This should be done by your Salesforce Administrator
Follow the below process to troubleshoot why this is happening for AvaTax Update:
- Activate the Process Builder
- Open Developer Console and click on the logs tab.
- Initiate the Automatic Tax Calculation by checking Calculate Tax checkbox.
- Open the logs generated in Developer Console and check for Exception generated.