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Why can't I map an item to a tax code in Intacct?

Overview

You're having problems adding a tax code to an item created in Sage Intacct. When you try to save, you get a blank white screen or an error message that says "(Taxcode name) is not a Valid Avalara Tax Code".

Environment

Sage Intacct

Resolution

  • Make sure that the user for AvaTax in Sage Intacct is the correct information for the user in AvaTax.
  • Be sure that they're set to active in AvaTax as well.
  • Any discrepancies between users in Sage Intacct and AvaTax breaks the connection to AvaTax