Why can't I add a tax code to an item in Sage Inacct?

Overview

In Sage Intacct you can map your items to Avalara tax codes within the item card, but now you're receiving an error message.

Environment

Sage Intacct

Resolution

• Login to Sage Intacct.
• Go to Company > Subscriptions > AvaTax.
• Verify the Username/password fields have valid information.
• If this doesn'tt resolve the problem, contact Avalara Support.