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Why does the calculated tax in Sage 50 sometimes revert back to $0.00?

Overview

The tax calculated by the AvaTax for Sage 50 integration sometimes doesn't get recorded in the invoice, even though it is clear that tax does calculate in the connector.

Environment

Sage 50

Resolution

  • Ensure that the document that is being calculated is not open in Sage 50 when the connector calculates.