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Avalara Help Center

Why do I get an error every time I try to open the Journal Transactions in the Sage 50 connector?

Overview

When Journal Transactions is clicked on in the Sage 50 connector, the following error occurs.

FAILURE CALLING TAX SVC_RECONCILETAXHISTORY(RECONCILETAXHISTORY REQUEST

Environment

Sage 50

Resolution

In the Sage 50 connector:

  • Click on Configuration in the top-left.
  • Go to the Connection tab and enter the correct credentials for both the account number/license key and username/password.
  • Close the Sage 50 connector application, and start it again.