Why are my customers who were set as exempt in Sage 500 not showing as non taxable in customer maintenance?
Overview
When I try to see my exempt customers in customer maintenance they are suddenly not showing as exempt.
Environment
| Sage 500 Avalara Avatax |
Resolution
This will happen when there are no assigned GL account numbers to the Avatax Tax Codes you have added.
- Go to Maintain company tax information
- Click search for tax codes
- Pull up State, City, county, and Others.
- Make sure each code for Avatax has GL account numbers assigned, click the Save icon, and then the Check.
- Repeat this process for all Avatax codes.