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Avalara Help Center

Why is our item code coming as blank in Avatax from Sage 500?

Overview

In Sage 500 we have a specific Item SKU. This is mapped to a tax code in the admin console however for some reason the item code coming on our transactions to Avatax is blank, thus breaking the mapping we've done in our organization tab.

Environment

Sage 500

Resolution

  • When the invoice is created in Sage 500 you have the option to either choose an item from the items list OR simply fill out the fields manually.
  • If you choose to fill out the Description, quantity, tax class, and amount fields manually in your invoice and leave the Item field blank, it will then send a transaction to Avatax that has no Item code, thus breaking any mapping you have for that item and forcing Avatax to default to the code P0000000 and tax that line.