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Why is my credit memo in Sage 500 not using the current address of the customer?

Overview

I am trying to run a credit memo in Sage 500. The address keeps defaulting to the invalid address originally used. 

Environment

Sage 500

Resolution

  • The ship-to address used on invoices and credit memos in Sage 500 is pulled from the original shipment (if properly linked). If the Address on the original shipment is bad then you have two options:
    • The address can be changed in SQL directly.
    • You can have the credit memo not use Avatax and then recreate the transaction manually in the AvaTax Admin Console. 
      • Click Here for more info on how to add transactions manually.