Skip to main content
Avalara Help Center

Why are transactions that are posted in Sage 500 showing as uncommitted in the admin console?

Overview

You would like to know why transactions that are posted in Sage 500 are showing as uncommitted in the admin console.

Environment

Sage 500

Resolution

  • There are a few reasons why transactions would not commit when posting:

    • Network/Internet issues: The final call to Avalara failed
    • Transaction no longer has AVATAX as the tax group
    • AvaTax has been uninstalled or is not installed on the workstation where posting occurs
    • Credentials or company code has been changed in the AvaTax Options screen