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Why are transactions that are posted in Sage 300 showing as uncommitted in the admin console?

Overview

Why do invoices and credit memos that are posted in Sage 300 still show as uncommitted on the Avalara AvaTax admin console?

Environment

Sage 300

Resolution

There are a few reasons why transactions would not commit when posting:

  • Network/Internet issues: The final call to Avalara failed
  • Transaction no longer has AVATAX as the tax group
  • AvaTax has been uninstalled or is not installed on the workstation where posting occurs
  • Credentials or company code has been changed in the AvaTax Options screen