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Avalara Help Center

Why do lines not add up when entering credit memo's with Sage 100 and Avatax?

Overview

They enter a credit memo invoice and the lines do not add up to the total. They get an out of balance message while updating this credit memo invoice. This causes them to have to fix the total in the data file and do a one sided journal entry to correct the accounts payable general ledger account. 

Environment

Avalara Avatax

Sage 100

Resolution

Positive and negative lines will not work on a credit type document.

You can do this on an invoice document but not a credit document.