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Why are my credits in my Sage 100 returns not working?

Overview

In Sage 100, negative lines on credit memos/returns are being treated like they are positive.

Environment

Sage 100

Resolution

  • This is a limitation of how data is stored in Sage 100.
    • It sends all values to AvaTax as negative, regardless of how they are listed in the Credit memo
  • Avalara AvaTax is unable to see the difference between positive and negative values on returns in Sage 100.
    • So, all lines in a return are treated as credits.
    • This limitation does not exist on invoices in Sage 100.