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Avalara Help Center

Why are exemptions in Avalara not working in Sage 100?

Overview

You see Sage 100 exemptions are entered into Avalara (Avalara CertCapture or ECMS) and are active, yet no exemptions are getting used.

Environment

Sage 100

Resolution

  • The Sage 100 integration always sends over the division number in front of the customer number (customer code).
  • If you do not know the division number, then it is going to be division "00".
  • The two digit division must be added in front of the customer number.
    • If the customer number is AB12345, then the AvaTax customer code is 00AB12345.
  • Change the customer code to be match what is sent on the transaction and the exemptions will be applied.