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Why are Admin Console reports generating with no data?

Overview

You are generating a report in the Admin Console, but the report generates with no transaction data and the message:

"No records were found matching you criteria. Please modify your parameters and try again."

Environment

Avalara AvaTax

Resolution

  • First, check the report type:
    • When you go to Reports, do you select a report under the header "Standard Sales Tax Reports" or under "Standard Consumer Use Tax Reports"?
    • To view a report of your sales to customers, look at Standard Sales Tax Reports.
    • To view a report of the Consumer Use tax you are reporting to the state, look at the Standard Consumer Use Tax Reports.
  • Now check the Transactions tab for the period the report was generated for (Ex: 1/1/17 - 1/31/17):
    • The reports will pull data from all Committed transactions listed on the Transactions tab.
    • If your transactions are Uncommitted or Voided, they will not show on the reports unless you select this option.
    • ​​​​​​​If there are no transactions listed for the period in the Transactions tab, the report will be empty.