Why is my taxable customer not calculating tax in QuickBooks online?
Overview
We have a customer that is supposed to be taxable purchasing a taxable item in a nexus state. Tax is shown as 0.
Environment
Avalara Avatax
QuickBooks Online
Resolution
- Open the customer record in QuickBooks Online
- Make sure the taxable checkbox is checked
- With this box unchecked the customer will be sent over as exempt