Why is my taxable customer not calculating tax in QuickBooks online?

Overview

We have a customer that is supposed to be taxable purchasing a taxable item in a nexus state. Tax is shown as 0.

Environment

Avalara Avatax

QuickBooks Online

Resolution

• Open the customer record in QuickBooks Online
• Make sure the taxable checkbox is checked
  • With this box unchecked the customer will be sent over as exempt