Skip to main content
Avalara Help Center

Why is my Sales Tax Item field blank in QuickBooks Online?


The Sales Tax Item field is blank and will not let me select a value in the field for AvaTax to work.


AvaTax for QuickBooks Online


  • In My Apps, Disconnect the Avatax Plugin.
  • Under Products and Services rename the item Sales Tax to a new value such as Sales Tax - Old
  • Reconnect the AvaTax App

If the above does not work continue on and create the Sales Tax service manually using the steps below.

  • Set up a new service in Products and Service. 
    • Instructions on how to create products and services can be found in the Intuit Help Center
  • When creating a new service enter Sales Tax in the Name field
  • Set the Income Account to your sales tax account (i.e. Sales Tax Payable)
  • Click Save and close
  • Ensure that the Sales Tax item is reference by AvaTax by going to Apps > My Apps
  • Click Action > Launch
  • On the AvaTax for QuickBooks Online landing page, click AvaTax connector settings
  • Ensure that the Sales Tax item is listed in the Sales Tax Item field.  If not select it from the drop down.