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Avalara Help Center

Why is tax not calculating on my transactions in QuickBooks Online?

Overview

You have transactions in QuickBooks Online that are not using AvaTax

Environment

QuickBooks Online

Resolution

  • Check the AvaTax For QBO configuration here.
  • If the username and password fields are empty, please fill them with the login for the AvaTax admin console.
    • Part of the 4.1 release was requiring the credentials to login to the admin console.
    • This caused some customers to lose connection to AvaTax.
  • When you save your changes, you will get a message that says the save was successful.
  • Go to the transaction and click "Estimate Tax'.
  • This should add a Sales Tax calculated by AvaTax line.