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Avalara Help Center

Why is tax not calculating in Quickbooks online after waiting the expect time

Overview

When save my document tax doesn't show on as a line on the invoice

Environment

QuickBooks Online

Avalara Avatax

Resolution

  • Customer must be set as Taxable in the Tax info Tab
  • There is a 20-30 second delay when tax is calculated and when it shows on the invoice.
  • It will not update if the invoice status is Paid
    • If Paid, remove payment, then update, and add payment once tax calculates
    • You may need to recreate the invoice to force it to recalculate tax. Some versions of QBO and Avatax do no recalculate if the invoice was created when the customer was non taxable.