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Why is my taxable customer not calculating tax in QuickBooks online?

Overview

We have a customer that is supposed to be taxable purchasing a taxable item in a nexus state. Tax is shown as 0.

Environment

Avalara Avatax

QuickBooks Online

Resolution

  • Open the customer record in QuickBooks Online
  • Make sure the taxable checkbox is checked
    • With this box unchecked the customer will be sent over as exempt