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Avalara Help Center

Why is QuickBooks Online showing twice the tax amount?

Overview

QuickBooks Online is showing tax calculated by AvaTax and by QBO.

Environment

QuickBooks Online

Resolution

  • When the AvaTax app is activated, QBO will start to use AvaTax to calculate tax.
  • You will need to make sure that any previous tax item has been removed or is not use on transactions.
    • If a QBO Native tax item is used, the amount of tax will add to what AvaTax has calculated, doubling the tax and displaying two tax calculation lines on your printed invoice
  • To fix, remove the native tax item from the transaction (see screenshot), add the AvaTax tax item and save. 
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