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Avalara Help Center

Why are exemptions in QuickBooks Online not working on our SST AvaTax account?

Overview

Exemptions in QuickBooks Online are not working to Stream-Lined Sales Tax states.

Environment

Avalara AvaTax

Resolution

  • Since it is an SST state, simply using the resale number field is not sufficient.
  • You must have a valid exemption certificate associated with the customer in Avatax for the engine to return a 0 rate in SST states.