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Avalara Help Center

Why are QuickBooks Online invoice numbers missing from the reference field on committed invoices?

Overview

I am not able to see the QuickBooks Online transaction number in the reference field of the Avalara record.

Environment

QuickBooks Online

Resolution

This is an expected behavior and can be resolved by making changes in the QuickBooks Online account setting.

Follow these steps to enable the checkbox of the custom transaction number:

  1. Navigate to -> Account and settings.
  2. Navigate to the Sales tab -> Edit on Sales form content.
  3. Check the Custom Transaction Numbers checkbox.
  4. Save and select Done.
  • Now create an invoice and check to make sure the reference code is passing to Avalara.